If for any reason you are not satisfied with your purchase, you may return the full order within 30 days of purchase.
Please note that in order for us to process a return or exchange the item must be in its original packaging, unworn, unaltered and unwashed.
The main portion of the packaging must be unopened. Keep in mind all our sets include a tester weft in the side packaging compartment. The tester weft is part of the full set, and is required to be shipped back with the silver bind in order for us to process a refund or exchange.
Additional Charges for Damaged Items:
In the event that an item is returned with missing sample piece, the sample piece has been washed, colored, or is not in its original condition, we reserve the right to charge a fee of $25 to cover the cost of handling and restocking.
This fee will be deducted from the refund amount or charged to the original payment method used for the order.
Original shipping and handling costs are non-refundable.
*International orders can only be returned.
You may initiate a return or exchange by clicking here.
If you have any questions about your return, please contact Customer Care with your Order Number.
Please note that for international returns, customers will be responsible for purchasing their own return shipping label. This means that customers must cover the cost of shipping the item back to us and any associated customs or import duties. We recommend obtaining tracking information and keeping it for your records. We strongly recommend purchasing packaging insurance for your return package, as we are not responsible for lost or damaged packages.
Return Shipping Address:
3570 NW 53rd Ct.,
Fort Lauderdale, FL 33309, United States
Please allow for adequate time for your return to be received and processed. Once we receive your return package, we will process it in a timely manner and issue any necessary refund.
If you have any questions or concerns, please get in touch with our customer service team for assistance.
PONYTAILS ARE FINAL SALE
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@BEBONIA.COM.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened BEBONIA Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
If you need to exchange it, send us an email at INFO@BEBONIA.COM or visit our returns center.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note we offer complimentary return shipping for any U.S. exchanges.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.